We researched and wrote a comprehensive competency framework covering all the positions. We wrote a series of competency-based selection exercises, which were individual to this particular company and these particular roles.

We then trained all managers in the use of the framework in particular how to use the selection exercises to assist in the recruitment decisions.

See Performance Management for an example of how we have used competencies as part of a performance management process.

We trained line managers in assessment and the use of the assessment centre. The project was subsequently extended to three other job roles and we were asked to design and implement assessment of all the present job-holders for development purposes.

We also arranged external benchmarking of the competencies to prioritise development activity. This involved contacting competitors to arrange exchange of information and publishing a report available to contributors.